Obviously general is worse off. Reservation in earlier years had no impact on seats as reserved candidates held an advantage only in the entrance exam. Now seats are reserved so they have to take minimum amount of reserved students from test AND interview.
Edit: This is assuming reservation policy has changed from this year.
Q9. Any person can be assigned to any one of the n queues which can be done in n ways. So for k persons it's n^k.
Now k persons can deboard in k! ways. In any one queue where P1 is ahead of P2 or P2 is ahead of P1 are different arrangements.
Q11 P(A int B) = P(A) + P(B) - P(A union B). P(A union B)<=1